Return & Refund Policy

Thanks for shopping at The Hospitality Shop.
If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

• You have 10 calendar days to return an item from the date that you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase included when returned.
• Bespoke / Custom Made products CANNOT be returned once approved.

Refunds

• Once we receive your item, we’ll inspect it and notify you that we’ve received your returned item. We’ll immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we’ll initiate a refund to your credit card (or original method of payment).
• You’ll receive the credit within about 3-4 working days depending on your card issuer’s policies.

Shipping

• You’ll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

• If you have any questions on how to return your item to us, contact us via email at sales@thehospitalityshop.co.uk